Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Natasha, New York
June 30, 2015 04:49:00 PM
5 people recommended this |
In reply to Natasha, New York
We're sorry to hear that you've lost your Debit Card, Natasha. We'd be glad to help with the upcoming steps.
First, if you have not done so already, we recommend contacting us as soon as possible to close your Debit Card for your account's security. Our Banking Specialists are available 24/7 at 888-751-9000 to assist with closing your card.
After account verification, our Specialists would also be able to submit a request to have a Card mailed to the address we have on file for you. Please keep in mind that depending on your post office your new Card will arrive within 7-10 business days. Additionally, our Specialists would be happy to review your account with you to make sure that no unauthorized activity has occurred.
You are also able to visit a TD Store to close your Debit Card and have a new one reissued. To take a look at TD Stores near you please visit http://bit.ly/TDStores. Be sure to bring a valid photo I.D. for your visit (Driver's License, Passport, Military I.D. etc.).
If you prefer, you are able to send a secure message via Online Banking to close your Card. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists or visit a TD Store.
We hope to hear from you soon, Natasha and have a good day.
Megan K, Mount Laurel
June 30, 2015 04:49:24 PM
dear natasha My wallet containing my ammerican money visa and my wifes waveney netherton american visa credit card
along with my td access /debit card was stolen today
We are in Teneriffe canary islands walking in Alcala It happened about 3 hours ago
James Robert, Vancouver BC Canada
February 9, 2018 02:22:19 PM
1 person recommended this
In reply to James Robert, Vancouver BC Canada
Good afternoon, James.
We're so sorry to hear that your wallet was recently stolen, and we thank you for bringing your concerns to TD Helps.
As our friend Megan mentioned above, if your TD VISA Card was stolen along with your wallet, we'd like to recommend that you connect with us as soon as possible. You're more than welcome to refer to Megan's answer above for more details on how this may be completed.
Additionally, we notice that you're contacting us today from Canada, and as you mentioned that you have also misplaced your Access Card, we believe that your account may be held with TD Canada Trust. If this is the case, please know that you are currently speaking with TD Bank, partner of TD Canada Trust in the United States.
For further assistance with your Access Card, we'd like to recommend contacting a TD Canada Trust Customer Service Specialist at 1-866-222-3456. Specialists are available 24 hours a day, 7 days a week for your convenience, and will be happy to assist you with retrieving your account specific information. You may also ask your question again by visiting the link here https://go.td.com/1Ymzfmu, which will take you directly to TD Canada Trusts TD Helps page.
We apologize again for any inconvenience this experience may be causing you and your wife, James, but we look forward to hearing from you soon.
Brittany M, Mount Laurel
February 9, 2018 02:23:05 PM