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I lived in America last year and set up a checking account. Possibly due to complications over incorrect information, I was never able to set up online banking, and each attempt to do so told me my information was incorrect. Despite trying new combinations, I maxed out my attempts and have since moved back to England. I can now only cancel the account online, but have no access to do so. Help, please?!
Andrew, Bath, UK (formerly Burlington, VT)
June 12, 2016 10:47:47 AM
In reply to Andrew, Bath, UK (formerly Burlington, VT)
Thanks for joining us on TD Helps, Andrew. We're happy to point you in the right direction to get your online profile set up.
As you mentioned that your online profile has been locked, in order for us to unlock it, we would have to speak with you directly to verify your account. Since you are out of the country, we have telephone numbers set up so that you may contact us while abroad. Please dial 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518.
Aside from that, once you're back in the United States, you may visit a nearby TD location for assistance with unlocking your Online Banking. For a listing of your Stores and hours please view: http://go.td.com/1WxWpIB. We apologize for any inconvenience.
We're here to help if you have any other questions, Andrew.
Kris M, Mt. Laurel
June 12, 2016 10:48:02 AM