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February 3, 2015 09:58:55 PM
In reply to Patricia, Brooklyn
Thank you for joining us here at TD Helps, Patricia. You came to the right place for information.
If you'd like to reset the password for your personal TD Bank Online Banking account and you currently know this password, you'll be able to reset this information after you sign in. Please log in here: http://bit.ly/1eaISlq and once you have done so, click on the ''Customer Service'' tab at the top right. You're looking for the second link; please click on ''Change Password'' to complete an update.
If you're a BusinessDirect user, please log in here: http://bit.ly/1rvBmq8. You'll find the links to change this information at the Service Center, under the ''Customer Service'' tab. Click on ''Change Password,'' enter your current information and the new information you prefer, and submit at the bottom.
If you're unsure of your password, don't worry! We still have plenty of options for you. For your personal account, if you remember your user name and have a Social Security number, you'll be able to reset your password yourself. Please start here: http://bit.ly/1eaISlq. Then, please click the ''Trouble Logging In'' link located below the password field. After entering your user name and the last four digits of your Social Security number, you'll be asked to answer two security questions. If you can successfully complete these steps, you'll be able to update your password. If you're unable to reset this yourself for any reason, or you need to reset the password for your BusinessDirect account, a Specialist will be more than happy to assist you. Please contact us directly at 888-751-9000, 24 hours a day, 7 days a week. Another option you have is to stop in at your local TD Bank Store, where a Representative will also be able to help. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
Additionally, if you're looking to change the verification Password on your account (password placed on your TD Bank account for verification purposes when contacting us over the phone) and do not recall the current one, you will need to visit your local TD Bank during the normally lobby hours. If you do remember the current verification Password and would like to update it, you may contact our 24/7 customer service department at 888-751-9000 or visit your local TD Bank Store.
If you are referring to your password on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
To reset your password for a TD Go Card please click: http://bit.ly/1m8bjUS and select "Forgot Password." For additional assistance please dial 1-855-219-8050.
We hope this is the information you were looking for, Patricia. Visit us again anytime!
Cameron P, Mount Laurel
February 3, 2015 10:00:38 PM