Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I want to reset my log on info
April 8, 2015 02:07:26 PM
In reply to pam, Lyneborough
Hi Pam, we're glad to see you on TD Helps and we'll be happy to assist in how to reset your log in information.
If this is in regards to your TD Bank Online Banking and you know your current user name, you may reset your password by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password field via your Online Banking. Select the account type and input your user name. You will then be asked to answer two security questions. After successfully answering the security questions, you will be able to reset your password. When creating your new password, please keep these tips in mind:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you do not remember your user name or if you are unable to provide the information needed, that’s okay! There are other options we can offer you! You can call us directly at 888-751-9000 as our Banking Specialists are available to you 24/7. After account verification, we would be happy to help reset your log in information and get you back up and running. If you are unable to successfully verify your account or if you prefer to sit with a Customer Service Representative, you can visit us at any local TD Bank Store during lobby hours. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
However, if you are referring to your TD Bank Credit Card, you may contact one of our Credit Card Specialists 24/7 at 888-561-8861.
Also, you may contact 855-219-8050 for help logging into the TD Go Card site.
We hope this helps, Pam and enjoy your afternoon.
Colleen B, Mount Laurel
April 8, 2015 02:59:06 PM