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I can't find my check book, I have destroyed all my bank statements, I misplaced my new necks, because they were in a booklet, and I put them in with my 100 or more books. I don't have the correct password. O need to check my acount now
September 28, 2014 05:12:04 PM
In reply to Catherine, Arlington
Hi, Catherine, we’re sorry to hear that you are unable to access your online account and we'd be more than happy to help.
You have the option to reset your password via Online Banking if you remember your user name and have a U.S. Social security number, to reset your password, please visit http://bit.ly/1eaISlq. Once you are on the Log In page, please click on the “Trouble Logging In” link that is located under the password field. Select the account type and input your user name. You will then be asked to answer 2 security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you cannot remember your user name, don't have a Social Security number or you’re referring to TD Bank BusinessDirect, please give us a call 24/7 at 800-493-7562 to speak with one of our Digital Banking Specialists. Upon proper account verification, they will be able to help you gaining online access back in no time. You may also stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores.
Because you have mentioned that you misplaced your check books, we recommend giving us a call, 24/7 at 888-751-9000 to request the stop payment be placed. A stop payment request can also be placed if you visit your local TD Bank Store. Pease note there may be a fee applied for a stop payment. Please visit: http://bit.ly/1cTejgt to view our fee schedule.
We hope you find our answer helpful and please don't hesitate to return to TD Helps if you have any further questions.
Colleen B, Mount Laurel
September 28, 2014 05:13:01 PM