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December 28, 2014 07:00:47 PM
In reply to rose, stittsville
Thanks for stopping by today, Rose! We'll be glad to give you some options on how to change your password for your accounts.
If you know your current login credentials for your personal TD Bank Online Banking account, you'll be able to reset this information after you log in. Please log in here: http://bit.ly/1eaISlq and once you have done so, click on the Customer Service tab at the top right. The second link there will be able to help you; please click on Change Password to complete an update.
If you're a BusinessDirect user, please log in here: http://bit.ly/1rvBmq8. You'll find the links to change this information at the Service Center tab. Click on Change Password, enter your current information and the new information you prefer, and submit at the bottom.
If you cannot log in, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password box. Select the account type, input your User Name and enter the last 4 digits of your Social Security number. You will then be asked to answer two security questions; after successfully answering the questions, you will be able to reset your password.
If you are attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by calling Customer Service 24/7 at the phone number listed below, if you know your current password. Or if you prefer, you can send a secure message through your Online Banking account by clicking on the "Customer Service" tab and under "Message Center" please click on the "Send Message" option. Please be sure to include your current password and new password in the message so that we can assist you with your request.
You can also change it or remove this password by visiting your local TD Bank. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
If this is for a BusinessDirect logon, feel free to contact us 24/7 at 800-493-7562, using Option 2. Our Specialists will be happy to help you change your Password and get you back online.
If you are referring to a TD Bank Go Card, click here: http://bit.ly/1qcR0B0 to change your password. If you have any questions, please contact our 24/7 Customer Service line at 855-219-8050.
If you are referring to a TD Bank credit card, you can contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist.
If you are unable to contact us via telephone, you can visit any local TD Store during lobby hours as Customer Service Representative can assist.
For additional support on other online banking platforms, such as: TD Credit Card, Mortgage Documents, etc. please contact our 24/7 Customer Service line at 888-751-9000.
We hope this helps and please let us know if you have any additional questions, Rose!
Katherine G, Mount Laurel
December 28, 2014 07:02:50 PM