Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
February 6, 2015 05:27:20 PM
Saving & Managing Your Money
In reply to Maxine, Roslindale
Thanks for bringing your question to TD Helps, Maxine.
Stopping a monthly payment may vary depending on how the monthly debit was originally initiated.
To cancel an automatic/recurring bill payment which was set up via our Retail Online Banking, after you sign in by using your user name and password from here http://bit.ly/1eaISlq, please follow the steps below:
1. Click on the “Bill Pay” tab located at the top of your screen.
2. Click on the “Manage Your Bills” tab.
3. Select the appropriate biller from the “Biller Name” list.
4. Select the option “Delete Automatic Payment” from the “What would you like to do?” list.
5. Click “Ok”
If this automatic/recurring payment was initiated via TD BusinessDirect, please call us 24/7 at 800-493-7562 to speak with a Tech Support Specialist, or visit a Store during normal lobby hours near you. To find hours and locations take a look at http://bit.ly/TDStores.
If the recurring payments you wish to cancel were not originally initiated via our website at www.tdbank.com, we can help too! If you have given your payee your account number and routing number, the best way to cancel all future scheduled payments is to call us directly 24/7 at 888-751-9000. Upon proper account verification, one of our Specialists will be more than happy to place the stop payment for you. Please note; fees may apply for this service. For more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt.
However, if the monthly debit was originated via the merchant with your TD Debit Card, we recommend connecting with the merchant to cancel your recurring payments or give us a call for further options.
We hope this helps and enjoy the rest of your day, Maxine.
Colleen B, Mount Laurel
February 6, 2015 05:35:45 PM
1 person recommended this