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I am out of the country and currently in the Philippines... How do I cancel a pending transaction from Geico on my business account?
Von Ryan, New York
October 18, 2017 12:56:22 PM
1 person recommended this |
In reply to Von Ryan, New York
Good afternoon, Von Ryan, and thanks for bringing your question to TD Helps today.
We'll be more than happy to help.
We'd first like to take a moment to apologize that a transaction may have been debited from your account without your permission. Typically, once a transaction has been presented to your account, and is in the pending status, we would need to review your account to determine if a stop payment is able to be placed. Please understand that at this time, TD Helps is not considered secure, and because of this, we ask that you connect with us directly so that we may better assist you with your Geico transaction.
Our Banking Specialists are available to help, 24/7, at 1-888-751-9000, or if you'd prefer, you may also collect, with operator assistance, from any landline phone by asking the operator to dial (215)-569-0518.
As you mentioned that you are currently out of the country, you may also send us a Secure Message via your TD Bank BusienssDirect or your Personal Online Banking. It's important to note that, generally speaking, it may take up to 24 hours for a Specialist to review your secure message, and because of this, we'd like to recommend that you call us directly; however, if you prefer to send a secure message, we'll be happy to help.
If you currently access your business account via BusinessDirect, feel free to use the link here: https://go.td.com/1rvBmq8 to log in. If you access your business account via your Personal Online Banking, please use this link: https://go.td.com/1eaISlq.
If you're currently not using either of these methods to monitor your account, that’s okay! You're more than welcome to enroll at your earliest convenience. To enroll in BusinessDirect, please click here: https://go.td.com/1yFjcDN. After entering in all the required information, a confirmation e-mail will be sent confirming your User ID, as well as your password, and we ask that you please allow 2 business days for this to be completed.
If you would prefer to enroll your business account in Personal Online Banking, please click here: https://go.td.com/1lU2qfY. Please know that to complete this enrollment process, you will need your account number, debit card number, a valid U.S. e-mail address, and as you will be enrolling your business account, you will also need your Tax ID.
To send a secure message from your BusinessDirect, once you're able to log in, on the right hand side of your screen, you should see a hyperlink that reads 'Send a Secure Message'. By clicking on this link, you may select a subject, followed by your request to have a stop payment placed in the 'Message' section. Sending a secure message via your Personal Online Banking is similar. After logging in, towards the left hand side, you should see the 'Message Center', and to send a secure message, simply click 'Send a Secure Message'.
As a friendly reminder, if you have any questions or concerns, we're always here to help at the number mentioned above, or you may also call and speak with a Small Business Banking Specialist, 24/7, at 800-493-7562, option 2.
We hope you enjoy the rest of your time in the Philippines, Von Ryan, and thanks again for stopping by today.
Brittany M, Mount Laurel
October 18, 2017 12:56:58 PM