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August 14, 2014 10:38:27 AM
1 person recommended this |
In reply to Edwin, Brooklyn
It's great to have you join us at TD Helps, Edwin!
If the transfer was set up over the phone or at a TD Bank Store as a reoccurring automatic transfer, you can contact us 24/7 at 888-751-9000 and one of our dedicated Customer Service Representatives will be happy to stop the transfer for you. You may also visit your local TD Bank Store for assistance. For hours and locations visit: http://bit.ly/TDStores .
If you set up the transfer online through your personal account, please follow these steps:
1. Log into your Online Banking account
2. Click on the "Transfers" tab
3. Select "Scheduled Transfers"
4. Click on "Edit"
5. Select "Cancel Transfer Series"
6. Click on "Save Changes"
If you used BusinessDirect to set up your transfer, follow these steps:
1. Log into your BusinessDirect account
2. Click on the "Transfers" tab
3. Select "Pending Transfers"
4. Click on the transfer's ID to view/edit details
5. Click on "Cancel Entire Series"
6. Click on "Confirm Cancel Transfers"
We hope this information was helpful, Edwin. Have a lovely day!
Sandy D, Mount Laurel
August 14, 2014 10:40:12 AM
2 people recommended this
In reply to Sandy, Mount Laurel
This is not currently correct, this is what the site tells me:
"If you would like to modify, cancel or obtain information on your existing Pre-authorized Transfer requests, please contact EasyLine telephone banking, or visit your branch."
Why can't I just make this change online?
Rob, Sault Ste. Marie
April 4, 2016 11:58:56 AM
In reply to Rob, Sault Ste. Marie
Thanks for joining in, Rob. We'd be glad to point you in the right direction.
Please know that the instructions that Sandy mentions above are for TD Bank's Online Banking in the U.S. We apologize for any confusion.
You are able to reach the Canadian TD Helps Team by visiting here: http://go.td.com/1QBOF4U. Once your question is submitted, the Specialists on the Canadian Team will be sure to provide their best answer.
If you prefer to reach out to a Representative directly, please take a look at TD Canada Trust's contact options here: http://go.td.com/1woOVay.
We hope this helps you find the answers you're looking for, Rob and have a good day.
Megan K, Mount Laurel
April 4, 2016 11:59:17 AM
I have just tried to do this I set up my auto transfer online and when I follow these directions it says No transfers are currently scheduled. And there is no edit button.
August 7, 2016 10:01:54 AM
1 person recommended this
In reply to Kim, Brick
Welcome to the conversation, Kim.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you and discuss all possible options while you're on the phone with us. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: https://go.td.com/1f9DSJR.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: https://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon https://go.td.com/1rvBmq8 and send a secure message.
Thanks for writing in and please take care, Kim.
Alara B, Mount Laurel
August 7, 2016 10:02:21 AM