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April 8, 2015 04:44:47 PM
In reply to justin, Hampton
Thank you for reaching us on TD Helps, Justin. We'd be happy to help you make a withdrawal.
We recommend visiting a TD Store to process your withdrawal for $2000. Our Tellers in both the lobby and drive up service will be happy to assist you. Please be sure to bring a valid photo I.D. with you (Driver's License, Passport, Military I.D. etc.). To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Though there are limits to the amount you are able withdrawal using your ATM/Visa Debit Card, you are able to raise this limit temporarily to withdrawal funds. Please note, in order to have your debit card limit increased you must have a deposit account older than 90 days that is in Normal status. You also must have a sufficient balance to cover the requested amount.
An easy way to request an increase is to send a Secure Message through Online Banking. If you're already enrolled for Online Banking, you may send us a secure message to request this information by clicking here: http://bit.ly/1eaISlq. After you log in, find the "Customer Service" tab and use the "Send a Message" link found there. Please be sure to include the Debit Card number and the portion of your card (ATM, POS, or VISA) that you'd like the increase for, as well as the amount you're requesting so we can best help you.
Another option is to send a fax to our Fulfillment Team at 1-856-533-1138 with the following information:
· Subject: Limit Increase
· Account Number
· Debit/ATM Card Number
· Your Name
· Your Telephone Number
· Amount of increase
· Indicate- ATM, POS, Visa
· Your signature
Please note: fax requests are usually completed within 2 hours.
Please keep in mind that limit increases are only valid for one calendar day and the limits will return to the original amount after this time passes. If your request is received after 6:00 pm, the increase will remain in effect for one additional calendar day.
You're also welcome to call a Banking Specialist 24/7 at 888-751-9000 for assistance with a limit increase, or for any questions you may have. Please note that for larger increases, a Secure Message or fax will be needed. Or, a Representative at any local TD Bank Store can also assist you.
We hope this helps, Justin and have a good day.
Megan K, Mount Laurel
April 8, 2015 04:45:54 PM