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Need Help, Jackson
January 4, 2015 01:59:12 PM
In reply to Need Help, Jackson
Hello there, thanks for joining us here at TD Helps. We'd be glad to discuss what you can expect for your account if you're moving!
You'll be happy to learn that as a TD Bank Customer, you are more than welcome to use any TD Bank Store in our footprint for your banking needs. It won't be necessary to make any changes to your account or transfer your account, as all of your current banking information will remain the same. If you'd like to familiarize yourself with other TD Bank Stores in your new area or need any hours or contact information, you're welcome to take a look at our Store Finder here: http://bit.ly/TDStores.
When you're ready to do so, we do recommend that you update your address and other contact information on file for your TD Bank accounts. If you prefer, once your address has been updated, you can also place an order of checks. However, please note that your current checks will continue to work and you're welcome to use these first if you desire. To update your address, we have several options available for you.
For a Personal Deposit Accounts you can request to change your address by calling us 24/7 at 888-751-9000.
You may also log in to your TD Bank Online Banking account at http://bit.ly/1eaISlq to update your address. After logging in, please visit the Customer Service tab and click on the Change Address, Phone, E-Mail Address link to send your new contact information.
Another option would be to mail in a request. Feel free to mail to:
TD Bank, NA, 6000 Atrium Way, Mt Laurel, NJ 08054, Mail Stop # NJ5-002-215
Please be sure to include your signature.
As always, you may also change your address by visiting a local TD Bank Store during lobby hours. For locations and hours, please check out: http://bit.ly/TDStores. If you are visiting a location, make sure to bring a Valid Photo ID (Driver's license, state issued photo ID, Passport, etc.) and proof of address such as a phone or utilities bill.
For Business Deposit Accounts you may also stop by a TD location, send us a secured message via Online Banking or send us a request through the mail, as described above.
For Business Deposit Accounts with Multiple Signers, address changes must be completed at your local TD Bank Store.
To change your address for a Credit Card, it can be changed by calling 888-561-8861, logging on to http://bit.ly/1lVKil9 or stopping into any TD Bank Store. After logging on you will need to click on Services, Manage Credit Card, then Update Address and Phone Number. Address Change will take effect immediately on your Credit Card.
The change of address for a Personal loan can be completed by calling 800-937-5020, stopping into a TD Bank Store or by using our "Send a Message" feature through Online Banking which will send a secured email to change your address.
Unsecured Lines of Credit and Home Equity Lines of Credits (HELOC) can be changed in person at a TD Bank Store or by mail after completing a change of address request form. Change of Address request forms can be received by calling 800-937-5020.
Please be advised that your change of address request can take up to 3 to 5 business days to be completed.
Also, if you're moving out of our footprint to a state that doesn't have any TD Stores, please remember that we do have options for you to do all of your banking without leaving your home. We offer an automated system that you can call to check your balance, review pending transactions, recently posted items, and more. To access the automated system, you can dial 888-751-9000.
You can also contact us 24/7 at the same number and our Banking Specialists will be more than happy to assist with your banking needs. Just press "0" to speak with a Representative and after account verification, we can help answer any questions you may have.
Additionally, our Online Banking offers access to similar information. If you are enrolled for Online Banking, you may log in by visiting the link above. If you are not currently enrolled, you can sign up by taking a look here: http://bit.ly/1lU2qfY. After you select the link, please select Personal from the drop down portion listed below. Then you will need to review and accept the Online Service Agreement for Personal Accounts. You next step requires personal information. You will need to know your account number, your Social Security Number, and have your ATM/Debit Card number. Finally, you will need to create three security questions. We invite you to view http://bit.ly/1lnLZE5 for more information on some of the benefits of Online Banking. Once enrolled, you will have the option of downloading the Mobile Banking Application that allows you to check balances, make transfers and deposits on the go! If you have any questions or need assistance with the enrollment process, please feel free to contact our Tech Support Specialists 24/7 at 800-493-7562.
We hope this helps. Please let us know if you need any additional assistance. Enjoy your day!
Kristen P, Mount Laurel
January 4, 2015 03:02:33 PM