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Rosann, Toms river
December 11, 2014 03:32:26 PM
5 people recommended this |
In reply to Rosann, Toms river
Thanks for coming by TD Helps, Rosann! We're sorry if you are having trouble with our automated system and we'll be able to provide some guidance.
We've recently updated our automated Bank-by-Phone (IVR) system for your convenience. The first time you call the new system at 888-751-9000, it will prompt you to enter either your account number or your TD Bank VISA Debit Card number. After that, it will ask you to confirm the last 4 digits of your Social Security Number. After entering your SSN upon first use, the system will then ask you to create a unique 4 digit Phone Code to use for future access through the IVR system. This Phone Code will replace your old Bank-by-Phone PIN and is independent of the PIN# associated with your VISA Debit Card. Some tips to remember when creating this Phone Code:
- Create something unique that will be hard for others to guess
- Choose numbers that you can remember, but do not easily relate back to you (i.e. birthdates, addresses, phone numbers, etc.)
- You should not continue to use the last 4 digits of your SSN
- We recommend *not* using the same code as your Debit Card PIN Number to prevent unauthorized access
You can find some more information about our IVR system along with a chart of the menu options here: http://bit.ly/1kjSBmQ. If you have any questions about using the new system, please feel free to speak with a live Banking Specialist 24/7 at 888-751-9000.
If you have any additional questions or concerns, please feel free to contact us 24/7 at the same number mentioned above or stop by any of the TD Store locations in your area. To find out TD Store locations near you, please visit: http://bit.ly/TDStores.
We hope this helps and enjoy the rest of your day, Rosann!
Katherine G, Mount Laurel
December 11, 2014 03:34:03 PM
In reply to Katherine, Mount Laurel
How do I change phone code #
Eric, Long beach
March 28, 2015 05:40:59 PM
In reply to Eric, Long beach
Thanks for stopping by TD Helps today, Eric! We'll be glad to provide some assistance regarding your phone code.
If you have forgotten your phone code or would like to change it, feel free to give us a call 24/7 at 888-751-9000 or stop by any TD Bank location during lobby hours. Once our Banking Specialists verify your account information, they'll be able to change your phone code for you. Click here: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps you, Eric and let us know if you have any questions. Enjoy your weekend!
Katherine G, Mount Laurel
March 28, 2015 05:42:17 PM
1 person recommended this