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October 13, 2014 03:26:17 PM
In reply to Joshua, Blackwood
Thank you for stopping by TD Helps, Joshua. We are more than happy to guide you in the right direction.
If you are enrolled for Online Banking and are signed up for paperless statements and need to look for your check outside the last 60 days of activity, check images are included on the last page of your statement and you may view them by selecting the "Statements" tab via your Online Banking. If you are not enrolled in Online Banking yet, you may enroll for free by clicking here: http://bit.ly/1lqyp6r. You will need your account number and ATM/debit card number to complete the enrollment. The system will lead you step-by-step through the process. If you have any questions about the enrollment process, please call our Digital Banking Specialists 24/7 at 800-493-7562 for further assistance.
If you need to request a copy of the check, there are a couple of options we can provide to you. You can send us a secure message with the check details or contact us at 888-751-9000, 24/7 to speak with a TD Bank Banking Specialist who can assist you after account verification. The check copy will be mailed to the address we have on file and you should expect to receive the copy within 7-10 business days. You may also stop by any TD Store, during lobby hours, for further assistance. To find out TD store locations near you, please visit, http://bit.ly/TDStores. Please note that there may be fees associated with this request, we invite you to view our Fee Schedule: http://bit.ly/1cTejgt.
If you are receiving paper statements and wish to have future check images displayed on your statements, you may contact us at 1-888-751-9000, send us a secure message, or visit us and any one of our dedicated Banking Specialists would be more than happy to help! Please note that there may be fees for this addition of this service. Please take a look at our Fee Schedule listed above.
We hope this helps you, Joshua and if you have any further questions, please let us know.
Katherine G, Mount Laurel
October 13, 2014 03:28:13 PM