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If I have a check number, can I see the check online
October 30, 2017 09:53:05 AM
In reply to Susan, Williamstown
Thanks for stopping by on TD Helps today, Susan.
To view a recent copy of a check you've written that has already been cashed, you can log in to your personal online account profile here http://bit.ly/1eaISlq. Once you're logged in, select the account you want to view, and then click 'All Available History' from the 'Show Transactions' list. You'll be able to see copies of any checks written in the past 60 days and can open images of them to print or save for your records.
If you're looking for checks that have cleared prior to the past 60 days and you have elected to receive check images on your paper statements, you may locate the check copies on the last page. If you do not have any statements in your possession currently, you may also view them online!
If you have are not enrolled for Online Banking, you can do so here: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, and email address to complete the enrollment. Once you've successfully enrolled and are logged in, you may view your statements by selecting the 'Statements' tab. If you experience any difficulties while trying to enroll in online banking, please contact us at 888-751-9000 to speak with a Specialist, where we are available to assist 24/7.
You may also send us a secure message, via your Online Banking, regarding your request. To send a secure message, select the 'Customer Service' tab and beneath 'Message Center' choose 'Send a Message'. On the next page, there will be a message field and a drop down menu where you can choose a subject. To make a request for check images, you would need to select the appropriate subject. You will then be directed to select and fill out details about the check images that you're requesting including the date, amount and check number.
Lastly, you may call our Customer Service number provided earlier to request the copies you're looking for. After account verification, we'll be glad to put in the request. Please note that you will receive the copies in the mail within 7-10 business days.
As always, you're welcome to visit a TD location during lobby hours to request your check copies as well. For Store hours, please view this link: http://bit.ly/TDStores.
We hope you find this information useful, Susan. Have a wonderful day!
Natasha M, Mt. Laurel
October 30, 2017 09:56:07 AM