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I will be out of te country for a month andI lost my card. i called customer service and the said I had to write to customer sevice and send a Secure Message to give tgem the address where i would like to have my card sent.
Jeanine, New York
October 23, 2014 12:44:46 PM
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In reply to Jeanine, New York
We appreciate you joining us on TD Helps, Jeanine.
If you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here:http://bit.ly/1eaISlq . On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. In order to process your request via secured message for your debit card to be mailed to an address other than what is on file, we ask that you reply back to us with the following information:
Address to where the card should be mailed
Do you want your card to be sent Fed Ex
Please include the following statement “I take full responsibility for the card being mailed to the alternate address.”
Once we receive your reply with this information, we will be able to process your request.
If you have not enrolled and would like to, you may do so if you have an ATM/Debit Card and email address. Simply fill out the online application to access your personal account(s). Please visit http://bit.ly/1lU2qfY to enroll for TD Bank Online Banking. Once there, you will need to choose Personal from the drop down box. Signing up for TD Bank Online is quick and easy – allowing you to view your accounts in just three simple steps! First, you'll have to accept the Online Banking Agreement. Then, we'll ask you to enter in your personal information (Name, Social Security number, account number, etc.) and finally, you will have to set up three security questions. After those 3 steps are completed, you will have immediate access to your account(s) online.
If you are experiencing any difficulties, please call our Customer Service 24 hours a day, 7 days a week from outside the United States using 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518 to enroll in Online Banking.
Hope this helps and enjoy the rest of your trip!
Brian M., Mount Laurel
October 23, 2014 01:29:56 PM