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I need to access both of our now closed accounts for activity regarding certain payments made in 2014. We no longer can log on. why is that?
Karen & Jeffrey, Wayne
March 12, 2015 03:19:48 PM
In reply to Karen & Jeffrey, Wayne
We would be happy to help answer your question, Karen & Jeffrey. Welcome to TD Helps!
Please note, once an account is closed, the account information including previous statements will no longer be available via online banking. We apologize for any inconvenience this may have caused you.
If you happen to currently have an active account with us, to better assist you, you may request the statement copies for your closed account by calling us 24/7 at 888-751-9000. After account verification, they'd be more than happy to order statement copies on your behalf.
However; if you do not have any active accounts with us, we ask that you visit us by stopping by any local TD Bank Store, during lobby hours with your valid photo ID. Any one of our dedicated Customer Service Specialists would be able to assist. To find a TD Bank near you, check out http://bit.ly/TDStores
Please also note, depending on the copies you are looking for, fees may apply. For more information, please refer to your Account Guide and the current Personal Fee Schedule here: http://bit.ly/1cTejgt (located under “copies”).
We hope this helps. Enjoy the rest of you day and do not hesitate to write back should you have any other questions.
Brian M., Mount Laurel
March 12, 2015 03:20:36 PM