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Janet, Boca Raton
April 22, 2015 02:13:17 PM
In reply to Janet, Boca Raton
Thanks for visiting us on TD Helps, Janet. We'd be happy to help.
In order to remove a duplicate biller or a biller which is no longer needed, you must first log in to Online Banking from here: http://bit.ly/1eaISlq. Once logged in, you would then select the "Bill Pay" tab. Next, select the tab entitled "Manage your bills." You will then be given an option to select a biller from the drop-down menu listed on that page. After selecting the desired biller, you would then select the option to delete them from your created bills. Finally, you would confirm this selection and your biller will be successfully deleted.
If you need to delete a biller from your BusinessDirect log in, you would follow similar steps. First, you would have to log in here: http://bit.ly/1rvBmq8. Once you are logged in, you would then select the "Bill Pay" tab. Beneath the tabs, there are options listed one of them being "Manage Payees." When you select this option, all of the set up payees that you have will be listed on the page. All you would then have to do is select "Delete" next to the desired entries. After you confirm their deletion, they will no longer show up on your list.
If this response does not address your concern or you need additional assistance, you may contact us 24/7 at 800-493-7562. Our Tech Support Specialists would be happy to help you with all your Online Banking needs. As always, you may visit a TD Store, during lobby hours for assistance. For Store locations and hours please visit http://bit.ly/TDStores.
We hope this helps, Janet and have a good afternoon.
LiShu R, Mount Laurel
April 22, 2015 02:14:29 PM
I cannot find the tab in my bill pay which says "manage your bills where is it located please
Karen, Clarksboro, NJ
August 20, 2016 01:14:01 PM
In reply to Karen, Clarksboro, NJ
Thanks for checking out TD Helps with your question, Karen! We're more than glad to answer any questions you may have.
Stopping a monthly payment may vary depending on how the monthly debit was originally initiated.
To cancel an automatic/recurring bill payment which was set up via our Retail Online Banking, after you sign in by using your user name and password from here https://go.td.com/1eaISlq, please follow the steps below:
1. Click on the “Bill Pay” tab located at the top of your screen.
2. Click on the “Manage Your Bills” tab.
3. Select the appropriate biller from the “Biller Name” list.
4. Select the option “Delete Automatic Payment” from the “What would you like to do?” list.
5. Click “Ok”
If this automatic/recurring payment was initiated via TD BusinessDirect, please call us 24/7 at 800-493-756, option2, to speak with a Tech Support Specialist, or visit a Store during normal lobby hours near you. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
If the recurring payments you wish to cancel were not originally initiated via our website, www.tdbank.com, we can help too! If you have given your payee your account number and routing number, the best way to cancel all future scheduled payments is to call us directly 24/7 at 888-751-9000. Upon proper account verification, one of our Specialists will be more than happy to place the stop payment for you. Please note; fees may apply for this service. For more information on the fee schedule, please take a look here: https://go.td.com/1cTejgt.
However, if the monthly debit was originated via the merchant with your TD Debit Card, we recommend connecting with the merchant to cancel your recurring payments.
Thanks again for stopping by, Karen, and we hope this helps you. Feel free to reply on TD Helps with any questions you have!
Customer Service Team, Mount Laurel
August 20, 2016 01:14:45 PM