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I followed the steps for paybill payment for Comcast but nothing happened. it was scheduled for yesterday 20th and then I did it again for today but still nothing happened. The bank did not charge my checking account and I still have balance due for Comcast.
October 20, 2015 12:43:02 PM
In reply to Majdi, Farmington
Welcome to the TD Helps Community, Majdi.
We understand you're concerned and would be glad to provide you with the information you are inquiring about.
Bill Payments made through TD Bank Bill Pay can be issued electronically or as a draft check, and actual processing is determined by the Biller. Bills paid electronically can be paid as soon as the next business day and will give you the option to choose the next business day on the calendar, while payments sent in check form will usually need several days for processing and mailing.
Please note that in order for the check to arrive by your pay date, TD Bank will process and mail it several days in advance. Depending on the timing of the mail, it's possible that the check may arrive and be cashed prior to your pay date. Additionally, if you have recurring payments scheduled and the monthly payment date falls on a weekend or federal holiday, the payment will be made on the business day prior to the pay date you previously selected. This and other helpful information can be found in the Bill Pay User's Guide and Agreement which is available once you log in to your online account at http://bit.ly/1eaISlq. Once there, click on the Customer Service tab and use the User's Guide and Agreement link to see more.
Please know that we'd be happy to answer any additional questions you might have. To discuss Bill Pay in further detail, please call a Tech Support Specialist directly at 800-493-7562, using Option 3, or feel free to stop by at any nearby TD Bank Store. A listing of our store locations can be found at: http://bit.ly/TDStores.
Thanks for reaching out to us, Majdi and have a nice day.
Alara B, Mount Laurel
October 20, 2015 12:45:37 PM