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Sent funds (using Send to Mobile Number). How does the recipient access those funds. The text instructions are not helpful.
August 18, 2017 10:22:24 AM
In reply to S, Morrisville
We're glad you've joined us, S! We'd be happy to help.
We're sorry to hear that the text instructions they received were not sufficient to retrieve the funds transfer.
To start, the recipient will need to enroll with this service. They must have an active debit card and active bank account. If the recipient does not bank with TD Bank, they will also want to make sure that their financial institution participates with ClearXchange, the third party that facilitates the transfers. If so, they should follow the instructions provided in the text or email. If they have any trouble enrolling, we recommend that they contact their bank for additional assistance in receiving these instant transfers.
If they have an account with TD Bank, it's simply to enroll and accept the transfer.
They will need to log in to TD Bank online banking and make sure they've enrolled in Send Money. Once they've set up their mobile phone number or e-mail address (the one you used for sending the payment) the payment will display on the activity screen, ready to be deposited into their account.
If they haven't enrolled in Send Money yet, it can easily be done through their online or mobile banking. To begin, they should log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. They'll then need to accept the Terms and Conditions. If they sign up for this service with a mobile number, they should select text or call to receive a verification code. If they sign up using their email we'll send them a verification code by email. Be sure they have mobile notifications enabled for TD Bank. If they sign up with their email and don't receive the verification code, please ask them to check their e-mail spam folder. They'll then need to enter the code to verify their email address or mobile number. They should then be all set.
If they choose to set up this service from the mobile app, they'll need to select 'Send Money' from the quick links or transfer screen and continue with the same instructions above.
If they've fully enrolled and the payment hasn’t displayed, they make sure that the mobile or e-mail address you used for the payment is the same that they've set up in Send Money.
If you have any questions or if your recipient has any problem enrolling in Send Money, please give our Tech Support Team a call so that we may troubleshoot this with you. We can be reached 24/7 at 800-493-7562. You may also stop in to see us at any of our Stores to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this information helps. Have a great weekend, S!
Candice A, Mount Laurel
August 18, 2017 10:23:41 AM