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John, Arlington Va.
May 27, 2015 02:55:02 PM
In reply to John, Arlington Va.
Welcome to TD Helps, John. We appreciate the visit and would be happy to help.
If the checks you're looking for were paid from your account in the past 60 days, you may view and print these via your Online Banking account. To view an image of a check, please use this link to sign on first: http://bit.ly/1eaISlq. Once you are logged in, please follow these steps below:
1. Click on the Accounts tab
2. Click on the blue hyperlink of your accounts name
3. Make the selection from “Show the Transactions From" which is under Account History.
If the check has been presented for payment, click on the “View Check Image” link next to the check number to obtain a front and back copy of the check.
If you are using our BusinessDirect online site, please use this link to sign on first: http://bit.ly/1rvBmq8. After you log in, please follow these steps below:
1. Click on the Accounts tab
2. Click on the Accounts Portfolio page
3. Click on the blue hyperlink of your accounts name
4. Click the radio button corresponding with the history period you desire
If the check has been presented for payment, click on the “View” link under the “Check Image” column located on the far right hand side of the screen to obtain a front and back copy of the check.
Additionally, you may view up to 5 years of statements via Online Banking and check images will be viewable on the last page of your statement for any period in which you were paperless. To view your statements, simply log in and click on the Statements & Notices tab.
If these weren't printed on your statement, you may send us a secure message, via your Online Banking, regarding your request. To send a secure message, select the "Customer Service" tab and beneath "Message Center" choose "Other Copy Requests." On the new page, there will be a message field and a drop down menu where you can choose your account. To make a request for check images, you would need to select Check Copy. You will then be directed to select and fill out details about the check images that you're requesting including the date, amount and check number.
You also have the option of requesting check images via fax. To do so, please send your request to our Fulfillment Department at 856-533-1138. Include your full name, account number, the check number, check amount, your signature and a brief statement about your request.
You may call us 24/7 at 888-751-9000 to request the copies you're looking for. After account verification, we'll be glad to put in the request, and then you will receive the copies in the mail within 7-10 business days.
As always, you're welcome to visit a TD location during lobby hours to request your check copies as well. For Store hours, please view this link: http://bit.ly/TDStores.
Please note that there may be fees associated with this request. To take a look in greater detail, we invite you to view our Fee Schedule: http://bit.ly/1cTejgt (under " Copies").
We hope this helps. Have a good day!
Yen D, Mount Laurel
May 27, 2015 02:58:10 PM