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July 18, 2017 11:41:44 AM
In reply to Daniela, Colombia
We're so sorry to hear about these unfortunate circumstances, Daniela, and we'll be happy to help.
First and foremost, if you have not done so already, we recommend contacting us immediately to close your debit card for the security of your account. You may do so, 24/7, at 888-751-9000. Our Customer Service Representatives will be happy to assist with closing your debit card, and after account verification, they will also be able to submit a request to have a card mailed to the address we have on file for you.
Depending on your Postal Office, your new card will arrive within 7-10 business days, and will be sent in a plain white envelope for security purposes. Should it be necessary, our Specialists will also be happy to review your account, and file a dispute for you.
If you are signed up for Online Banking, you may also send us a secure message to request a new debit card. Feel free to use the link here: https://go.td.com/1eaISlq to log into your Online Banking. If you have not yet enrolled, don't worry! You may start the enrollment process by clicking here: https://go.td.com/1lU2qfY. Please know that in order to complete the enrollment process; you will need your Account number, your Debit Card number, your Social Security number, and a valid email address.
Once you're successfully logged in, to send secure messages, towards the left hand side of your screen, you should see the 'Message Center'. From here, by clicking 'Send a Secure Message', you'll be able to request a new Debit Card by selecting 'General Customer Service' under the subject line.
If you currently have a valid I.D., you may also visit a TD Store location for assistance. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR. A Customer Service Representative will be more than happy to get you a new Debit Card, and in most instances, you'll leave with a card in your hand that same day!
We hope this helps, Daniela. If you have any other questions, please don't hesitate to ask, and we'll be happy to help. Take care!
Brittany M, Mount Laurel
July 18, 2017 11:42:09 AM