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November 12, 2014 05:14:51 PM
In reply to Ruty, Philadelphia
Thank you for joining us on TD Helps, Ruty. We'd be happy to go over ways to change your password.
If you know your username and are not locked out of Online Banking, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password. Select the account type and input your User Name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
You may also change your password while logged in to Online Banking via the "Customer Service" tab by selecting "Change Password."
If you are locked out of your Online Banking or if you cannot provide the information necessary to reset your password on your own, we ask that you contact us directly for help. You may do so 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. For hours and locations near you please visit http://bit.ly/TDStores. Whichever you choose, our Representatives will be happy to assist you in changing your password and regaining access to your Online Banking.
If this is for a BusinessDirect logon, feel free to contact us at the number provided above or visit us at your local TD Store.
If you are attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by visiting us. Or if you prefer, you can send a secure message through your Online Banking account by clicking on the "Customer Service" tab and under "Message Center" please click on the "Send Message" option.
For additional support on other online banking platforms such as; TD Credit Card, Mortgage Documents, etc. please contact us at 888-751-9000, available 24/7. Also, you may contact 855-219-8050 for help logging into the TD Go Card site.
We hope this helps, Ruty and have a great night.
Megan K, Mount Laurel
November 12, 2014 05:25:41 PM