Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I can open my account, by my celphone.
September 8, 2014 06:05:39 PM
In reply to Ruty, Philadelphia
Thanks for reaching out to us on TD Helps about your online banking, Ruty.
If you are able to log in to your Online Banking by using a computer (not mobile app) and you currently know both your user name and password and you’re looking to change the information, you can do so by clicking on the “Customer Service” tab once you've logged in to your account online at www.tdbank.com . In the “Customer Service” tab, there will be a “Self Service” portion and under that portion, you will see a link to “Change User Name” and a separate link to “Change Password”.
When creating your new password, here a few tips we can share with you:
Use a combination of numbers and letters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you do not remember both your user name and password, we can help too! You can contact our Digital Banking Team 24/7 at 1-800-493-7562. After one of our Specialists has verified you with the proper identification information, they’ll be able to assist you in gaining access to your Online Banking. You could also visit your local TD Bank Store, where a Representative will be able to help you. Please check here http://bit.ly/TDStores for Store locations and hours near you.
Hope this helps, Ruty. Please do not hesitate to write back if you run into any problems or have any further questions. Enjoy your week!
Megan K, Mount Laurel
September 8, 2014 06:06:51 PM