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Dear Sir or Madam,
over the summer I created an account at your bank. In the US, I was only over the summer as a student at the J1 Work and Travel program. I would like close my account. All money should be out, the account is empty.
But I forgot the password can not log in to my account. When I tried the "forgotten password" situation, with additional questions that I myself chose to bank with a colleague who helped me create an account, and they respond correctly and proceed to other questions, then It give my the option to change the new password listing all the conditions that the password must meet.
The next time you click, the system always writes error. Please help. How else can I cancel my account without calling abroad or to sign up for online account if it does not work
Thank you and have nice day.
Adriana, Ocean City, NJ
January 11, 2017 01:32:01 PM
In reply to Adriana, Ocean City, NJ
Thanks for contacting TD Helps today, Adriana. This is a great question, and we'll be happy to point you in the right direction.
If you have decided that you'd like to close your account due to moving far from a TD Store, we have options to maintain your account. TD Bank offers Bill Pay, Online, and Mobile Banking. Check https://go.td.com/1NsLes1 for more details.
If you still want to close your account, and you have a current balance, we ask that you visit us at any TD Store for further assistance regarding your request. When you visit a TD Store to request to close your account, all you need to bring with you is a valid photo ID (Driver's License, Passport, Military I.D. etc.).. Please note, because there is a current balance, please let the Specialists know and they will assist you with withdrawing the fund than assist with your initial request.
If your account has a zero balance and do not live close to a TD Store, there are several options you can go about closing your account. Your first option is to contact a Customer Service Representative at 1-888-751-9000, available 24/7. You may also send us a secure message via your Online Banking. If you have not enrolled, you may do so by following this link: https://go.td.com/1lU2qfY. You will need your account number, Social Security number, your email address, and your current TD ATM/Debit card. If you run into any problems enrolling, or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. Once you've successfully enrolled, and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center. As always, you can also stop by any TD Store for this request.
Another option would be requesting your account to be closed by mail. Please mail your written, signed, and notarized request to:
TD Bank, N.A.
(Home Store Address)
(Home Branch Telephone Number)
Please be sure to provide your account number so we may issue you a check for the remaining funds in your account as well as your final statement. If you are unsure of which Store is your Home Store, take a look at https://go.td.com/2jjSM8U for hours and locations or please contact our Customer Service line at the telephone number listed above.
We hope this helped, Adriana, and please enjoy the rest of your day.
Customer Service Team, Mount Laurel
January 11, 2017 01:32:21 PM