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how I cancel a transaction
September 1, 2017 10:15:47 AM
In reply to carmen, methuen
Hi Carmen! Thanks for coming to TD Helps with your question.
Depending on the transaction type we may be able to place a stop payment to prevent the charge from going through.
If you've written a check that you'd like stopped, a stop payment can be placed prior to the check coming through for payment. There's several ways to place a stop payment. First, it can be done through your online banking. To start, log in by clicking here: https://go.td.com/1eaISlq. Once logged in, click the “Customer Service” tab at the top of your screen and then click the blue hyperlink that says “Stop Payment.” To help ensure that your stop payment is effective, be sure to provide us the check number, dollar amount, and the payee.
Your stop payment can also be placed by giving us a call 24/7 at 888-751-9000 or stopping in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
If the payment you'd like to stop is an ACH payment that uses your account and routing number, it can be stopped prior to it coming through for payment and even up to the date that it's pending on your account. These types of stop payments cannot be done online. To place a stop payment on an ACH transaction, you will need to give us a call at the number above or stop in to see us at one of our Stores.
There may be a fee associated with placing a Stop Payment on checks and ACH transactions. Because of this, we encourage you to check out our Personal Fee Schedule by clicking here: https://go.td.com/2kFZ5mK.
Finally, we're now able to place stop payments on some pending debit card transactions. At this time, this is only available for recurring debit card charges. There are some requirements in order to have the stop payment accepted. First, the transaction must come through as a recurring payment. Also, it cannot be the first payment. There needs to have been at least one posted and paid recurring transaction in the past. Finally, the transaction must be pending on the account and not matched for collection by the merchant. There is no fee for this type of stop payment. If you'd like us to place a stop payment on a recurring debit card transaction, please give us a call at the number above or stop in to see us at a local TD Bank Store.
If the transaction that you'd like stopped has already posted to your account, we would not be able to cancel it. But we may be able to file a dispute and attempt to recover funds. If this is the case, please give us a call or stop in to see us. We can review the transaction in question and best advise how to proceed.
We hope this info helps, Carmen. Have a great weekend!
Candice A, Mount Laurel
September 1, 2017 10:17:14 AM