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When I tried to order something online with my gift card it was declined. How long will the pending transaction take so that I can use the cards actual balance? (transaction date is 10/12/15)
October 19, 2015 07:14:12 AM
In reply to Erika, NYC
We appreciate your visit this morning, Erika. We'd be glad to help provide details regarding pending transactions.
When making a transaction with your TD Gift Card, please note that the transaction will be completed and no longer pending once the merchant has requested to collect the funds from us. This usually takes 2-3 business days, but can last longer for certain authorizations including online purchases, travel sites, hotels, and car rental companies.
Please also keep in mind, in order to use your Gift Card online or over the phone, you must first register the card. You can do so by visiting http://bit.ly/1dmtzim and following the steps provided. Once complete, you can make online and phone purchases as well as check your balance. We invite you to check out: http://bit.ly/1cIdAj6 for more information on our FAQs that may help!
If you have already registered and you are still experiencing difficulties, please give us a call 24/7 at 888-294-2249. Our Specialists would be happy to review this further with you.
We hope this helps, Erika. Let us know if you need anything else.
Yen D, Mount Laurel
October 19, 2015 07:16:03 AM