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I received a new debit card in the mail with the chip. I was instructed to activate it and I did this. I went to update my card information for things that i have set up and it is saying that it is not recognized as a card. Do I have to wait at all for the debit card to register?
June 16, 2016 07:04:58 AM
1 person recommended this |
In reply to Christy, Morristown
We understand your concern, Christy. We'd be glad to point you in the right direction.
Typically after you activate your debit card, it is available immediately for your use. As you mentioned that this is not the case, we recommend contacting us directly for assistance with your account. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Christy, and have a good day.
Megan K, Mount Laurel
June 16, 2016 07:05:24 AM