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October 23, 2015 11:15:09 AM
In reply to Christina, Newark
We're happy to have you join us on TD Helps today, Christina.
We'd like to take this opportunity to let you know that direct deposits generally take 1-2 payment cycles to begin. Usually, employers will test the account first with a zero dollar deposit to make sure all your account information is correct.
If you need further assistance or have any other questions, you're welcome to give a Customer Service Representative a call at 888-751-9000. After account verification, our Banking Specialist can contact our ACH Department for more information on your direct deposit. Please keep in mind, our ACH Department is open Monday through Friday between 8:30 AM and 5:00 PM. Or if you'd like, feel free to visit at any nearby TD Bank store to have one of our Representatives look into it for you. Please see: http://bit.ly/TDStores to find your nearest location.
In either instance, we recommend contacting your payroll department for information on the status of your deposit and to ensure it was paid to you as expected.
Hope this helps and have a great day!
Sandy D, Mount Laurel
October 23, 2015 11:15:53 AM