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I set up my account for direct deposit on Sunday 1/18/15 get paid every Friday and haven't received anything in my account on 1/23/15
January 28, 2015 01:03:06 PM
2 people recommended this |
In reply to nelson, Allentown
Hi Nelson, we appreciate you coming to TD Helps. We understand your concern and would be happy to help.
As you've mentioned you just started your direct deposit with your employer and haven't received a deposit yet, please keep in mind that direct deposits generally take 1-2 payment cycles to begin. Usually, employers will test the account first with a zero dollar deposit to make sure all your account information is correct.
If you need further assistance or have any other questions, you're welcome to give a Customer Service Representative a call at 888-751-9000. After account verification, our Banking Specialist can contact our ACH Department for more information on your direct deposit. Please keep in mind, our ACH Department is open Monday – Friday between 8:30 AM – 5:00 PM. Or if you'd like, feel free to visit at any nearby TD Bank store to have one of our Representatives look into it for you. Please see: http://bit.ly/TDStores to find your nearest location.
In either instance, we recommend contacting your payroll department for information on the status of your deposit and to ensure it was paid to you as expected.
We hope this helps. Have a great one Nelson.
Yen D, Mount Laurel
January 28, 2015 01:12:10 PM
4 people recommended this