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January 1, 2015 07:20:39 PM
In reply to Iyana, Paterson
Thanks for joining us on TD Helps, Iyana. We'd be happy to review pending transactions with you.
From your description, it sounds like your transactions were made using your TD Bank Visa Debit Card.
When selecting the "credit" portion or Visa side of your Debit Card, the funds are placed on hold from your account and put into your pending file. While the authorized amount typically takes three to five business days to post to your account, the timing really depends on the merchant where you made a purchase. Please note, merchants have up to 180 days to post pending transactions; however, it is unusual for an item to exceed five business days. Occasionally, pending Debit Card amounts listed may not equal the amount of the actual transaction. When the transactions clear, the actual amount will be reflected in account history. Examples of these transactions may include Debit Card purchases at restaurants or for gasoline.
For more detailed information on this, please click here: http://bit.ly/1kb17UQ. This link will take you directly to our "Personal Deposit Account Agreement;" please select page 12 for more information on the "Processing Orders for Payment Checks and other items" which includes Debit Card transactions, deposits, and checks.
If you have specific questions about your account and the transactions that are pending, we ask that you contact us directly. You may do so by dialing 888-751-9000, 24 hours a day 7 days a week or by visiting your nearest TD Store. For hours and locations to Stores near you please visit http://bit.ly/TDStores.
We hope this helps, Iyana and have a good evening.
Megan K, Mount Laurel
January 1, 2015 07:22:24 PM