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how long does it take for my money to come on my account when i do the deposit on the phone app? I did it before 5 pm
desrae, bay city
February 24, 2018 07:35:58 AM
In reply to desrae, bay city
Welcome to TD Helps this morning, Desrae.
You have a great question!
Here at TD Bank, the availability of a deposit can vary based on a few different factors, such as the deposit type and the amount. As you mentioned that you performed a mobile deposit to your account using our mobile banking app, generally speaking, if your deposit was made before 8pm, funds should be available in your account on the following business day.
It's important to note that, like any other deposit, funds may be held for additional verification, and if you'd like to learn more, you're welcome to check out our Personal Deposit Account Agreement here: https://go.td.com/2nf0JAI. You can find our Funds Availability Policy on pages 40-44.
If you have any additional questions, or if you'd like to review your deposit, we're here to help! Banking Specialist can be reached by dialing 1-888-751-9000, and for your convenience, are here 24 hours a day, 7 days a week. If you'd prefer, you may also visit your nearest TD Store location to speak with a Customer Service Representative, during lobby hours.
If you're unable to call or visit a TD Store location, that's okay, as you may also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, towards the right hand side of your screen, you should see a 'Your Secure Messages' section. To send a message, simply click 'Send us a secure message.'
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this helps clear up any confusion, Desrae, and thanks again for stopping by TD Helps this morning!
Have a great start to your Saturday.
Brittany M, Mount Laurel
February 24, 2018 07:38:29 AM