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July 13, 2015 01:53:06 PM
In reply to Richard, Lindenhurst
Thanks for coming by TD Helps, Richard. We'd be happy to help.
Based on your inquiry, it sounds like you may be referring to an Auto Loan. Turnaround time does vary depending on the method you chose to request a copy of this documentation.
If you requested this documentation via fax and it was sent to our Consumer Release Department at 207-755-4245, please keep in mind that the turnaround time for the request is typically 3-5 business days. When sending a fax with your request, we do ask that you provide the following information:
• Your full name, address, and Social Security number
• The account number, if it is available
• The year, make, model and VIN, and the date it was paid off, if available
• Your request for a Release of Lien
• Your signature
• The best contact number and your return fax number
If you requested this document by connecting with our Financial Solutions Group Specialists via telephone 24/7 at 800-937-5020 and your request was mailed out to the address on file, please allow additional time for mailing, typically a 5-7 day turnaround.
Please note that if your Auto Loan was financed via TD Auto Finance, please contact a TD Auto Finance Representative for instructions to obtain your Release of Lien. They are available Monday through Friday 8:00 am to 10:00 pm and Saturday, 8:00 am to 7:00 pm at 800-556-8172 to help you.
We hope this helps and please do not hesitate to let us know should you need anything else.
Yen D, Mount Laurel
July 13, 2015 02:00:56 PM