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January 15, 2015 08:14:07 PM
In reply to Sharon, Mississauga
Glad to see you on TD Helps today, Sharon! We'll be sure to provide some information to you regarding refunds on your account.
Typically, it can take 3-5 business days for a credit to appear on your account. If this time passes and the funds were not returned to you, we do recommend that you contact the merchant for additional info or a status. If you continue to have any issues, you may contact us 24/7 at 888-751-9000 or visit any TD Bank location during lobby hours to file a dispute. Once our Banking Specialists verify your account information, they can file assist you further. Click here: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps and please let us know if you have any questions, Sharon and take care!
Katherine G, Mount Laurel
January 15, 2015 08:15:07 PM