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I opened my checking account on separate days and the lady i spoke to on the phone said that since i opened my savings seperate that i would recieve two seperate things in the mail. i have not recieved anything. Also, when should I receive my debit card?
January 10, 2015 09:33:34 PM
In reply to allyssa, swanton
Welcome to TD Helps Allyssa and welcome to the TD Family! We would be more than happy to help answer your questions!
Typically, you should expect to receive your welcome kits via mail within 7-10 business days of your account opening date. Additionally, if you chose to receive a TD Debit Card during the account opening process, you should also expect to receive it via mail within 7-10 business days. Please note, for security reasons your card will be mailed in a white envelope.
If it has been more than 7-10 business days and you have yet to receive your welcome kits and TD Debit card, we apologize for the inconvenience; please give us a call at 888-751-9000, available 24. After account verification, we'd be happy to help! You may also visit us during lobby hours for additional assistance. Our Specialists can provide a welcome kit and also print out a new TD Debit card for you right there! Please keep in mind, if you request your card at the Store, please let the Specialist know to close the card you are expecting via mail.
We hope this helps Allyssa. Please let us know if you have any other questions.
Justin B, Mount Laurel
January 10, 2015 09:38:57 PM