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Why does it take 3-5 days to see the refund? The local merchant (Micheals) stated they refund immediately.
January 11, 2016 03:54:58 PM
In reply to Cindy, Howell
Good afternoon, Cindy! We appreciate your question on TD Helps today and are glad to respond.
If the merchant has processed a refund to your Visa debit card, it usually takes about 3-5 business days for the credit to appear on your account. If you have any additional questions about the credit you expect to receive in particular, you may connect with one of our Customer Service Specialists 24/7 at (888) 751-9000.
You can also keep track of a transaction to see if it has been posted to your account by calling our Automated Line at 800-YES-2000 (800-937-2000), or by logging into Online Banking. You can do so by clicking here: http://bit.ly/1eaISlq. If you have not enrolled in Online Banking, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card.
Please keep in mind that you're also welcome you to stop by any TD Bank Store for assistance; please find a listing of the Stores closest to you athttp://bit.ly/TDStores.
We hope this information is helpful, Cindy! Let us know of any other questions you have and take care.
Shanika A, Mount Laurel
January 11, 2016 03:55:22 PM