Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I need help from a friend so he offered to wire money to my account, he said he sent it, but when I checked my account they said they didn't see anything
October 26, 2014 11:53:00 AM
4 people recommended this |
In reply to deja, Philadelphia
Hello, Deja and thanks for dropping by TD Helps with your question today.
For domestic wire transfers, funds should be received within 24 business hours. For international wire transfers, it may take 3-5 business days to receive. We always post all incoming wires the banking day they are received. International wire transfers sent by US Dollars can be received until 6:30pm or if the incoming wire is Foreign Currency it can be received until 3:30pm on the current banking day.
If the time frames have passed and you still have not received this wire, we commend contacting the sender of this wire; he or she will need to reach out to their financial institution to determine the status of this wire.
Please also note; if your account information was not provided correctly by your friend to his or her financial institution, we may not be able to credit the funds to your account.
As we do not have access to your personal information since this is considered an unsecured forum we suggest contacting Customer Service 24/7 at 888-751-9000 to determine the status of this wire, or you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Another option to determine if you have received this wire is via your Online Banking. If you are currently enrolled for our Online Banking, you would be able to view your balance online or you may also view the transactions as well. After you are logged onto your account, you may click on the “Accounts” tab at the top of the page and then click on the name of the account you want to view. Then select from the following drop down options “Last 10 days, My Current Statement, My Previous Statement or All Available History” and select the “Show History” button to the right of the screen.
If you're not currently enrolled and would like to take advantage of this free service you may click here: http://bit.ly/1lqyp6r. Please have your account number, ATM/debit card number and Social Security number available to complete the enrollment. The page will provide you with step-by-step instructions on how to complete the process. If you have any questions please call our Digital Banking Specialists 24/7 at 800-493-7562 for further assistance.
Also, you may obtain your account transactions and balance by dialing our 24/7 Automated Telephone Banking System at 1-800-937-2000.
Let us know if you have any other questions. We hope you have a nice day!
Elizabeth D, Mount Laurel
October 26, 2014 12:53:26 PM
6 people recommended this