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I recently closed both my savings and checking account with TD and now I need transaction records. Is this possible to request?
January 17, 2015 03:02:31 PM
2 people recommended this |
In reply to Sonia, Paterson
Hi, Sonia and thanks for getting in touch with us!
You'll be happy to learn that TD Bank retains seven years of account history in our records. If your account was closed within this time frame and you'd like to access your prior statements, don't worry as we have some ways that this can be done.
If you still have any active account with us and you have the previous account number(s), you can request statement copies with one of our Banking Specialists, who can mail them out to you to the address we have on record. Please call Customer Service 24/7 at 888-751-9000 for assistance, anytime it's convenient for you. After account verification, we'll be able to help. Please note, you should expect to receive the copies in approximately 7 to 10 business days.
If you no longer have any active accounts with us, you'll want to request statements by stopping by any local TD Bank Store during lobby hours. Any one of our Customer Service Specialists would be able to assist. If the statements are recent, we may be able to provide you with the copies during your visit. We recommend contacting the TD Bank Store prior to stopping in, and to find a TD Bank near you, check out http://bit.ly/TDStores.
If you should need records other than the statements on the account, such as check or deposit copies, we may also be able to accommodate your request when you contact us. Just let us know what you're in need of and we'll be glad to help. Please note that fees can apply for a copy request and take a look here: http://bit.ly/1cTejgt (under Copies) for more information.
Thanks again for visiting, Sonia! Hope this will be helpful and enjoy your weekend.
Kristen P, Mount Laurel
January 17, 2015 03:03:53 PM
In reply to Kristen, Mount Laurel
For the active accounts is it possible to get an account history more than 7 years old?
Russ, Fort Lee
October 29, 2015 11:13:43 AM
In reply to Russ, Fort Lee
Welcome back to TD Helps, Russ.
We apologize for any inconvenience; however, we only retain seven years of account history in our records whether your account is active or closed.
If you have any additional questions, feel free to call us 24/7 at 888-751-9000 or stop by a TD Bank Store. A listing of locations and hours can be found here: http://bit.ly/TDStores.
Hope you have a nice day and take care.
Sandy D, Mount Laurel
October 29, 2015 11:17:47 AM