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The bank I have a car loan with mistakenly took money out of my account on 9/27, they told me yesterday morning that my money would be back in my account in 24 hours. WIll it be released it to my account immediatley also since it was their "error" that caused my account to be overdrawn, will I be credited that back as well?
October 1, 2015 09:45:38 AM
In reply to nicole, bear
Welcome to TD Helps, Nicole. We'd be happy to help!
If the merchant processes a refund to your Visa Debit Card or your account via ACH, it usually takes 3-5 business days to be credited. Please note, there are times when the funds may take longer to be credited to your account, as the refund is based on when we receive notice from the merchant. If you have any further questions about your credit in particular, you may connect with one of our Customer Service Specialists 24/7 at 888-751-9000.
You can also keep track of a transaction to see if it has been posted to your account by calling us directly 24/7 by using the number mentioned above or by logging into Online Banking. You can do so by clicking here:http://bit.ly/1eaISlq. If you have not enrolled in Online Banking, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit Card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at the number mentioned above to speak with our Specialists for assistance.
If you're referring to a credit on your TD Visa Credit Card, we encourage you to contact a Card Services Specialist directly at 888-561-8861, 24/7 for assistance in determining more about receiving a credit.
And if you are referring to a refund coming from a fraud dispute, this process can take up to 3 business days. If this is the case, we'd recommend contacting us using any of the methods mentioned earlier, and we'll be happy to review the status for you. Kindly note that if you have a merchant dispute on file rather than a fraud dispute, a credit will be provided at the conclusion of the claim.
Please note that we also welcome you to stop by any TD Bank Store for assistance; please find a listing of the Stores closest to you athttp://bit.ly/TDStores.
We hope this helps, Nicole and have a good day.
Brian M., Mount Laurel
October 1, 2015 09:46:16 AM
In reply to Brian, Mount Laurel
I apologize for being so vague and causing confusion. I am enrolled in "AutoPay" with this particular bank for my car loan. I requested a "defermant" which was granted and they withdrew the money from my account anyway by mistake yesterday. When I spoke with the supervisor she assured me that my money would be refunded in 24 hours (which would be about now) since I needed the money for an finanacial emergency. That's why I was wondering why it still hasnt posted to my account.
October 1, 2015 11:12:56 AM
Thank you for getting back to us, Nicole.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you and discuss all possible options while you're on the phone with us. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
We wish you best of luck, Nicole. If you have any other questions, please do not hesitate to ask!
Brian M., Mount Laurel
October 1, 2015 11:13:51 AM