Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I had recently bought off a website who ended up making 90$ worth of charges. Not a crazy amount but it's still money. The TD rep. told me they will refund me after the charges are finished pending. How long after this will it usually take to get the refund?
July 15, 2015 02:56:39 PM
In reply to Crystal, Bronx
Welcome to TD Helps, Crystal. We'd be glad to point you in the right direction.
To better assist you, we ask that you contact one of our Banking Specialist 24/7 at 888-751-9000 so we can place a dispute for these transactions or check the status of a dispute in progress. You may also visit any TD Bank for further assistance. For a listing of TD Bank Stores, please look here: http://bit.ly/TDStores.
If the transactions included in the dispute were made by using your TD Visa Credit Card, please contact our 24/7 TD Card Services at 888-561-8861 to speak with a Specialist.
Please know that fraud disputes may take up to 7-10 business days or 90 days for a merchant dispute.
We hope to hear from you soon, Crystal and have a good day.
Megan K, Mount Laurel
July 15, 2015 02:57:07 PM
1 person recommended this
In reply to Megan, Mount Laurel
I filed a fraud dispute but was never told how the refund process goes. they just told me Id get a letter. I need to find out the process because the fraud charges are causing me over $200 in overdraft fees
March 24, 2016 06:33:45 PM
In reply to carl, Northridge
Thanks for joining the conversation, Carl. We'll be sure to clarify.
Depending on what type of dispute that you filed, typically within 7-10 business days, a decision and or a provisional credit may be made to your account. We suggest giving us a call 24/7 at 888-751-9000 or visiting any TD Bank during lobby hours to check on the status of your dispute. Click here: http://bit.ly/TDStores to find a TD Bank near you.
Also to touch upon what you mentioned above regarding a letter being mailed to you, a letter will be mailed to your home within 7-10 business days containing the decision and or any additional information regarding your claim.
We sure hope this clarifies your question, Carl and feel free to come back to TD Helps any time you have a question. Take care.
Katherine G, Mount Laurel
March 24, 2016 06:38:18 PM
4 people recommended this