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February 24, 2017 09:58:37 AM
In reply to JANE, TORONTO
Thanks for your question, Jane. We'd be glad to discuss.
Please know that the length of time it takes to process a transaction depends on the information used to schedule the payment.
In regard to debit card transactions, these items are usually displayed as pending when authorized. PIN transactions typically apply to your statement at the close of the business day whereas VISA transactions may take up to 3-5 business days to apply.
Transactions using your account and routing number are a bit different. These items are scheduled by you with a business. Once scheduled, they business sends your payment to us and we debit the funds on the date specified by them. These items may take 2-3 business days to become pending as a debit for your account but typically apply at the close of the business day.
If you have any account specific questions, we encourage you to reach out to us directly. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We also notice that you're writing to us from Canada. Because of this, we recommend reaching out to our friends on the Canadian TD Helps Team. You are able to do so here: https://go.td.com/1QBOF4U. Once you submit a question to our friends to the Canadian Team, we're sure they'll be glad to help.
You are also able to reach out to a Representative at TD Canada Trust directly for help. To take a look at their contact options please visit here: https://go.td.com/1woOVay.
We hope this information helps, Jane. Have a good weekend.
Megan K, Mount Laurel
February 24, 2017 09:58:48 AM