Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I made a mobile deposit Sunday at 11:37 am. I usually make mobile deposits. Usually, the funds are available the next day however this time they were not. I checked the app and there is apparently record of my deposit but the money is not there. Is there a window of time that I am not aware of?
Gregory, Valley Stream
December 3, 2014 07:28:23 AM
In reply to Gregory, Valley Stream
Thanks for stopping by TD Helps today, Gregory! We'll be happy to answer any questions you may have about mobile deposits.
Normally, if your deposit is made before 8pm on a business day it will be made available the following day. If your deposit is made after 8pm on a business day or on any weekend or holiday, the next business day will be considered the deposit date. For example if you make a mobile deposit on a Sunday, the deposit date will be Monday, since that is typically the next business day; your funds would then generally be available on Tuesday. For more information, take a look here: http://bit.ly/1ff8byL (the deposit availability details are listed in sections 6 and 7). For additional details about mobile deposit, please take a look here: http://bit.ly/1e3jiYF .
Please also keep in mind that $100 same day availability for deposits do not apply to Mobile Deposits. For more information on funds availability and deposits that may be applied for longer delays, please take a look here for our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (Pg. 38-41). You may also contact Customer Service at 888-751-9000, 24/7 for more information, or visit your local TD Bank Store, http://bit.ly/TDStores.
We hope this answers your question and let us know if you have any questions, Gregory. Take care!
LiShu R, Mount Laurel
December 3, 2014 07:37:46 AM