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jennifer, jersey city
April 24, 2015 07:26:13 PM
In reply to jennifer, jersey city
Thanks for reaching out to us on TD Helps, Jennifer and we apologize to hear about any possibility of fraud on your account. We'll be glad to provide some direction.
If your TD Bank Visa Debit card was used and you have filed a claim with us for these transactions, we invite you to give us a call. We'll be happy to review the claim on file and provide you with an update or better time frame for the decision. We can be reached 24/7 at 888-751-9000. After you connect with our Specialists and after account verification, we would be glad to advise you.
Additionally, you may visit any TD Bank Store to have your claim reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Or, if you are enrolled in Online Banking for your account, you may also send us a Secure Message so that we can review this further for you. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information to do so from here.
Please also note that if the transactions were made using your TD Bank Visa Credit card, please reach a Card Services Specialist 24/7 at 888-561-8861 for assistance.
We hope this provides some help, Jennifer. Best of luck and take care.
Kristen P, Mount Laurel
April 24, 2015 07:27:25 PM