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My debit card payment on the Internet was rejected yesterday but they are still held in pending transaction! even twice!
And i want to know how many days it takes to return my 'cancelled' payment.
September 18, 2014 10:17:10 PM
In reply to Min, Providence
Thanks for sending us your question to TD Helps today, Min. We are sorry to hear about your experience.
There are several ways we can remove pending debit card authorizations. We recommend giving a call to one of our dedicated Banking Specialists at (888) 751-9000; they are available 24/7. Upon verification, they will be able to provide you with the accurate solution in regard to removing pending authorizations. You can also visit any TD Bank location if you would like to discuss your inquiry in person. Check out http://bit.ly/TDStores for Stores and hours near you.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. If you have not enrolled, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists. If you are enrolled for our Business Direct online banking, you may use this link to logon http://bit.ly/1rvBmq8.To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq . On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”.
Let us know if you have any other questions. We hope you have a nice day!
Katherine G, Mount Laurel
September 18, 2014 10:18:27 PM