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When i added my card number to pay bill pay it shows - "This info doesn't match what American Express is expecting. Check the account number and ZIP Code on your bill or statement. The account number must match the formatting exactly. The ZIP Code, if requested, needs the 4-digit extension."
The card is starting from XXXXXX and account number for it XXXXX
September 26, 2016 12:53:16 PM
In reply to Alen, Miami
We're sorry to hear that you're having trouble, Alen. We'd be glad to help.
You are able to submit a single payment by logging in here: http://go.td.com/1eaISlq and following the steps mentioned below:
1. Click on Bill Pay
2. Click on the Payment Center
3. Enter the amount of the payment next to the name of the biller that you would like to pay.
4. Select a Payment Date
5. Click on Make Payments
6. Click on Submit Payment
Please know that if your account information does not match that of your billing statement, your payment may not be successful.
If you have trouble, please feel free to reach out to our Tech Support Specialists 24/7 at 800-493-7562.
We hope this helps, Alen. Have a good day.
Megan K, Mount Laurel
September 26, 2016 01:00:37 PM