Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I believe I still have a bank account opened at your bank but it had been so long ago.
Would I be able to retrieve the log in and other info from you?
Kok Choo, new york
February 22, 2015 04:02:43 PM
8 people recommended this |
In reply to Kok Choo, new york
Thanks for the message on TD Helps today, Kok Choo! We'll be happy to help you sort through this.
Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. With that being said, to best assist you we recommend that you visit us at any TD Bank Store found here: http://bit.ly/TDStores to find out more about your account. Since it sounds like you haven't used the account in some time, it will be necessary to stop in for us to provide you with current information. Kindly bring a valid photo ID such as a Driver's License, State ID or Passport for assistance.
We'd like to tell you a little more about accounts and their statuses. First, activity would be required for an account in order to maintain an Active status. If no transactions (deposits or withdrawals) are initiated by a Customer on an account, it will be considered Inactive after a specified period of time. Savings, Checking or Money Market accounts are automatically changed to an inactive status after one year of no Customer-initiated activity, and these accounts will be Dormant after three or five years of no activity depending on your region or State.
If you have determined that your account is still open with us, in order to reactivate it, we ask that you make an over-the-counter deposit or withdrawal with one of our Tellers during your visit. After that you may begin using the account again.
We also invite you to view the article listed here: http://1.usa.gov/1ED20S9, which reviews information about abandoned or unclaimed accounts in the U.S. Please keep in mind that once an account becomes dormant, it can be turned over to the State in which the account was opened after a 3 or 5 years of no activity, depending on your location. Please note that if this has occurred with your account, you'll be able to contact the State to claim the funds. There is no time limit to do this. You may be able to locate their telephone number via your State's website, or you're welcome to call us at 888-751-9000, and we'll be able to provide your State contact info for you over the phone.
During your time at the Store, we'll also be able to help you log back in to your Online Banking account, so that you can check on your account going forward.
We hope this helps you get started – enjoy the rest of your Sunday!
Kristen P, Mount Laurel
February 22, 2015 04:05:35 PM