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Hello, someone sent me money via Chase Quick Pay and i am not able to receive it. I went into Chase Quick pay to accept the money and after i put my account number and routing number i get an ERROR 53067. It says :
The site we’re contacting needs an update from you. Please log in directly to that site, make the required update and then try again. 53067
What is the update that i require? What do i need to do?
Paloma, Elmwood Park NJ
March 25, 2015 07:44:12 PM
12 people recommended this |
In reply to Paloma, Elmwood Park NJ
Welcome to TD Helps, Palomo. We'd be happy to point you in the right direction.
It sounds as though the trouble you're having needs to be discussed either with Chase or the individual who is sending you funds. We recommend speaking with them to determine the cause of the error.
We apologize for any inconvenience and have a good night.
Megan K, Mount Laurel
March 25, 2015 07:45:21 PM
1 person recommended this
In reply to Megan, Mount Laurel
I have received this same error, the error is occurring while verifying the TD account. It is telling me to log into TD and make the update, but I can't find what this update would be after logging in.
Craig, East Williston
September 14, 2015 09:59:09 AM
In reply to Craig, East Williston
Thanks for joining us, Craig. We are sorry to hear about your difficulties.
Please understand that although we would like to assist you directly, we do not have access to your information. To better assist you with your inquiry, we recommend connecting with the sending Institution for details regarding your difficulties.
We hope this helps. Have a good day.
Yen D, Mount Laurel
September 14, 2015 10:04:41 AM
2 people recommended this
Someone has sent me $ thru quick pay---I can't figure out how to receive it. My account is at Bank of America
Merle, Cathedral City
March 16, 2017 02:45:52 PM
In reply to Merle, Cathedral City
Thanks for joining in, Merle.
Please know that you've reached TD Bank. We are unable to assist with a Chase service or your Bank of America account.
We apologize for any inconvenience. Please reach out to your financial institution directly for assistance.
Have a good day.
Megan K, Mount Laurel
March 16, 2017 02:46:06 PM
How do i accept money from chase quickpay? Someone sent money to my TD bank account and I cant figure out how to accept it.
Rebecca, New York
July 18, 2017 05:05:58 PM
In reply to Rebecca, New York
Thanks for reaching out to us, Rebecca!
If someone has sent you money, it may need to be retrieved. You should be alerted of the payment by text or email, depending on which the sender used.
Simply log in to TD Bank online banking and make sure you’re enrolled in Send Money. Once you’ve set up your mobile phone number or e-mail address (the one your contact has used for sending you the payment) the payment will display on the activity screen, ready to be deposited into your account.
If you haven't enrolled in Send Money yet, it can easily be done through your online or mobile banking. To begin, log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. You'll then need to accept the Terms and Conditions. If you sign up for this service with your mobile number, select text or call to receive a verification code. If you sign up using your email we'll send you a verification code by email. Be sure you have mobile notifications enabled for TD Bank. If you sign up with your email and don't receive the verification code, please check your e-mail spam folder. You'll then need to enter the code to verify your email address or mobile number. We'll show your accounts that are eligible for Instant Transfer. Just choose the one you wish to use.
If you choose to set up this service from the mobile app, select 'Send Money' from the quick links or transfer screen and continue with the same instructions above.
If you're fully enrolled and the payment hasn’t displayed, make sure your contact has used the same mobile or e-mail address you’ve set up in Send Money.
If you have any questions or problems enrolling in Send Money, please give our Tech Support Team a call so that we may troubleshoot this with you. We can be reached 24/7 at 800-493-7562. You may also stop in to see us at any of our Stores to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this information helps. Have a great day, Rebecca!
Candice A, Mount Laurel
July 18, 2017 05:08:04 PM