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My Husband died in a plane crash and he has an account with the bank. What do i need to do?
Cynthia, Accra, Ghana
February 4, 2015 12:12:17 PM
In reply to Cynthia, Accra, Ghana
Thank you for writing us at TD Helps, Cynthia. We're very sorry for your loss and would like to help you in any possible way we can.
In the unfortunate event of a Customer's death, it is important for TD Bank to assist the family and/ or Executor/ Administrator with our Customers account(s). An Executor or an Administrator of a decedent's estate may access the account. In order to access the account or close the account the deceased Customer, the Executor or Administrator must provide the following documentation to a TD Bank Store.
Photo identification, Copy of Death Certificate, and original Certificate of Letters Testamentary or Letters of Administration with raised seal dated within 60 days; and a Letter of Instructions signed by all the Executors or Administrators with the signature guaranteed by another financial institution. The death certificate will provide date of death if the date-of-death balance for the account is requested.
Please keep in mind; these documents do vary by state. We recommend contact us directly from outside of the US by dialing 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518. You may also visit a TD Bank Store if you're ever close by. For a listing of location and hours, please visit, http://bit.ly/TDStores.
We hope this helps, take care!
Sandy D, Mount Laurel
February 4, 2015 12:14:08 PM
In reply to Sandy, Mount Laurel
Thank you for your reply. As i stated earlier i do not live in USA. I am currently residing in Takoradi, Ghana which was where my husband died.
What do i do. Is there a contact number that you can direct me to?
Cynthia, Accra, Ghana
February 10, 2015 04:07:39 PM
Welcome back, Cynthia. We'd be happy to clarify.
We apologize for any inconvenience however this matter needs to be handled at a TD Store during lobby hours. If you have any further questions or concerns, we ask that you reach out to us directly by calling the numbers mentioned previously.
Again we apologize for the inconvenience, Cynthia and take care.
Megan K, Mount Laurel
February 10, 2015 04:08:39 PM