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I had to close my personal acct yesterday due to fraudelent charges and have a new one made. Just logged in and only my old, now closed, acct is listed. How did I add my new acct?
February 15, 2018 02:20:18 PM
5 people recommended this |
In reply to Lisa, Sewell
Thanks for joining us on TD Helps, Lisa!
We're sorry to hear that fraud recently occurred on your account, and apologize for any confusion you may be experiencing. We'll be more than happy to help.
Here at TD Bank, when a new account is opened, in some instances, it may take 24 hours for the account to appear on your Personal Online Banking. In the event that you need access to your account sooner, we understand, and invite you to connect with us so that we may update this information for you!
You have a couple different options when looking to connect with us, and we invite you to take advantage of whichever option you find the most convenient.
You're first welcome to call and speak with one of our Banking Specialist. They're here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. A Customer Service Representative at your nearest TD Store location will also be able to help, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, we understand, and would then like to recommend that you send us a secure message. If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, towards the right hand side of your screen, you should see a 'Your Secure Messages' section. To send a message, simply click 'Send us a secure message.'
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again for any inconvenience or confusion this may have caused you, Lisa, but we look forward to hearing from you soon.
We hope you have a great rest of your day.
Brittany M, Mount Laurel
February 15, 2018 02:21:25 PM