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Have moved to NV.
November 28, 2014 03:42:07 PM
In reply to James, Reston
Good afternoon James and thanks for dropping by TD Helps. We're sorry to hear that you wish to close your account.
We'd like to let you know that we are committed to being available when you need us. If you have relocated to an area where TD Bank does not have locations at this time, we do have some options for you to do all of your banking without leaving your house.
We offer an automated system through which you can check your balance, review pending transactions and recently posted items, and more. To access the automated system, you can dial 800-937-2000 when you have your account number or your debit card number with you. You can also contact us 24/7 at 888-751-9000 and our Customer Service Representatives will be more than happy to assist with your banking needs.
Additionally, our Online Banking offers access to similar information. If you are enrolled for Online Banking, you may log in by visiting http://bit.ly/1eaISlq. If you are not currently enrolled, you can sign up by taking a look here: http://bit.ly/1lU2qfY. After you select the link, please select Personal from the drop down box listed below. Then, you will need to review and accept the Online Service Agreement for Personal Accounts. You next step requires personal information. You will need to know your account number, and have your Social Security number and your ATM/Debit Card number nearby. Finally, you will need to create three security questions. We invite you to view http://bit.ly/1lnLZE5 for more information on some of the benefits and features available with Online Banking. Once enrolled, you have the option of downloading the Mobile Banking Application that allows you to check balances, make transfers and deposits on the go! If you have any questions or need assistance with the enrollment process, please feel free to contact our Banking Specialists 24/7 at 888-751-9000.
If you still wish to close your account and it is at a zero balance, you may contact our 24/7 Customer Service Department at the same number listed above and have the account closed via telephone. If the balance is zero you can also send a Secure Message after logging in to your TD Bank online account here: http://bit.ly/1eaISlq. Please find the Customer Service tab and use the Send a Message link to submit your request.
If you still have a balance on your account or you have a Business account, please mail your written, signed, and notarized request to the TD Bank location your account was opened at. Please be sure to provide all account numbers so we may issue you a check for the remaining funds in your account(s) as well as your final statement(s). For a listing of our TD Bank Store addresses, please visit: http://bit.ly/TDStores.
If we can assist you again, please feel free to write to us anytime! We hope this helps and enjoy your day.
LiShu R, Mount Laurel
November 28, 2014 03:43:25 PM
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