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somone else knows my password and security questions
November 9, 2014 10:47:06 PM
9 people recommended this |
In reply to karina, newark
Hi Karina, thanks for joining us here on TD Helps. We understand your concerns and would be happy to help.
If you are able to log onto your TD Bank Online Banking, to change your password, please click on the "Customer Service" tab and then under "Self Service" select the "Change password" option. For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw. You can view and change your security questions and answers by selecting the "Customer Service" tab. Once you’re there, under "Self Service" please click on the "Change Security Question/Answers" link. It will then take you to the "Update Your Security Questions and Answers" page where you can change/update your information by selecting the "Change" link after each question.
If you remember your user name but do not remember your password, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password. Select the account type and input your user name. You will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your password. After you reset your password, please follow the steps provided above to change your security questions.
However; if you do not remember your user name and password to log into your Online Banking profile to change your password and security questions, our Specialists can assist with changing your security questions and logging you into your account. You can reach a Specialist by calling 800-493-7562, 24/7.
If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Thanks again, Karina and have a great night.
Cameron P, Mount Laurel
November 9, 2014 10:47:45 PM
3 people recommended this